Return Policy
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This is a policy for returns, complaints and cancellations.
When ordering a product
A binding purchase agreement arises upon placing an order. The customer is responsible for monitoring their email for order confirmation.
In such cases where the order could not be delivered
If an order cannot be delivered because the address provided is incorrect or because the customer has not collected the item from the agent, the item will be returned to the sender. We will then attempt to contact the customer. If he/she no longer wants the item or has not responded within 30 days, the order will be cancelled and any payment will be refunded.
Return shipping costs are paid by the customer.
If the customer wants the item to be resent, the customer will also pay for the additional shipping costs and any customs fees.
Right of withdrawal
As our customer, you have the right to cancel your purchase within 14 days from the date the contract was entered into (the withdrawal period) according to the Act (2005:59) on distance contracts and contracts outside business premises.
The customer has the right to cancel a purchase of goods up to 14 days after the goods have been delivered. For this to be valid, the product must be in the same condition as it was when delivered. In the case of clothing and bags, the customer may pick up the goods to check that they are not defective and that they meet the description, but cannot start using the product and then cancel. Labels must remain in place for the return to be fully approved. If the customer has handled the goods more than is necessary to determine their properties (e.g. used the bag for an entire evening instead of just trying it on), we have the right to make a depreciation deduction.
For other products than these, the packaging must be completely unbroken in order for the customer to be able to cancel the purchase.
If the consumer thinks that the product is the wrong size, they unfortunately cannot have a new one in the correct size sent to them free of charge as this would mean that a new product must be manufactured since the product is printed especially for the consumer at the time of purchase. If the consumer still wants a new product, they can place a new order separately and return the first product at the same time, which means that the consumer will also get their money back for the first product if they change their mind within 14 days after the product has been delivered, and if the product is in perfect condition.
When purchasing online services, the customer also has 14 days to cancel the purchase. The right of cancellation begins on the day after the contract was concluded. If you have requested that the service be started during the cancellation period (14 days), you are obliged to pay an amount that is proportional to what you have used up to the time you notified us of your cancellation.
Refund
If the customer regrets the purchase of a product within 14 days, the company must refund the customer no later than 30 days from the date the company has received the goods back or from the date the consumer can show that the goods have been returned. The money must be returned in the same way as the payment and the full amount must be refunded.
Once the item has been returned to us, and meets the requirements to be in good and saleable condition, we will issue a refund using the same method the customer used to pay when purchasing within 30 days.
We use Paypal to pay for our products when purchasing from our webshop. Below is a link for information on requesting a refund through Paypal:
https://www.paypal.com/se/cshelp/article/hur-kan-jag-f%C3%A5-en-%C3%A5terbetalning-help100
Paypal handles customer information for businesses by sharing necessary data required to complete purchases, such as verifying identity, handling payments and deliveries, and for handling questions and fraud prevention. Paypal promises not to share customer data freely, but only when necessary to perform a service or fulfill a contract. For more information, see Paypal's own privacy and data handling policies:
https://www.paypal.com/se/legalhub/paypal/privacy-full
https://www.paypal.com/se/webapps/mpp/buyer-protection
https://www.paypal.com/se/webapps/mpp/paypal-safety-and-security
When purchasing services, the customer, as already mentioned, also has 14 days to cancel the purchase, but if the customer has requested that the service be started during the cancellation period (14 days), you are obliged to pay an amount that is proportional to what you have used up until the time you notified us of your cancellation.
Missing orders
All our products should be traceable upon delivery, but in cases where it can be proven that an item has gone missing and failed to be delivered, the customer can contact us and we will replace the missing item free of charge.
It is also possible that a delivery will be delayed because it has gotten stuck at a delivery station on the way and is not getting through. Usually it will still be sent through, but maybe a day late.
If the product is marked as delivered to the customer by our distributors, the company is not obligated to replace the product in question. If this happens, we refer the consumer to check with neighbors and postal agents first to ensure that the product has not been sent incorrectly.
Delivery of the wrong item
If the customer can, within 14 days of the goods being delivered, prove to us that they have received the wrong product, design or color due to a delivery error, we will send a new, correct product at no extra cost to the customer.
Return
If the consumer wants to return an item and wishes to receive a refund, he/she can notify us of this via email to info@iampossible.se, or by filling out the form on the website (iampossible.se) within 14 days of delivery.
The product is then sent back by the consumer to the same address from which the product was originally sent. When returning goods, the product must be sent back in a substantially unchanged condition. You as the customer are responsible for the return shipping, and the product should be packaged well so that it is not damaged during transport. Refunds will be made as soon as we have received and checked the product, or when you can provide proof that the product has been sent back.
The consumer is responsible for the shipping costs and any customs fees for returns and redelivery.
Our suppliers
I am possible Handelsbolag sells print-on-demand products through Printful, as well as books through Publit. Delivery and handling times, as well as other terms and conditions may differ depending on which of the suppliers applies. To see their policies for purchase conditions, complaints and returns, please check their websites or follow the links below.
Publit:
https://get.publit.com/sv/kopvillkor#kopvillkor_kopvillkor-no-heading
https://get.publit.com/sv-SE#reklamation_reklamation
Printful:
https://www.printful.com/policies
Disputes
For questions about possible disputes, we refer you to the website of the Swedish Consumer Complaints Board (https://www.arn.se/). They are an authority that can review disputes between consumers and companies.
Right of complaint
According to the Consumer Sales Act, the customer always has a 3-year right of complaint if a product or service is faulty.